STORE POLICY
At 9JA E-Cafe, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
1. Payment in Advance: Orders must be paid before preparation or dispatch.
2. Accepted Payment Methods: Credit/debit cards, digital wallets (e.g., PayPal, Apple Pay), and sometimes cash (depending on the region).
3. Minimum Order Amount: Some restaurants set a minimum spend requirement.
4. Taxes and Fees: Delivery fees, service fees, and local taxes are usually added at checkout.
5. Delivery Time Estimates: Provided at checkout, though not guaranteed.
6. Delivery Radius: Limited to a specific distance from the restaurant.
7. Contactless Delivery Options: Available to reduce health risks.
8. Re-delivery Limitations: If a delivery fails (e.g., wrong address or no one answers), the order may be canceled without refund.
9. Cancellation Window: You can cancel within a short time after placing an order (usually 1–2 minutes).
10. Refunds: Generally only offered for missing, incorrect, or poor-quality items. Requires evidence (photo or report).
11. No Refund for Customer Errors: If you enter the wrong address or miss the delivery, refunds are rarely granted.
12. Reporting Issues: You can report missing, incorrect, or bad-quality food through the app.
13. Investigation: The platform may investigate before approving a refund or credit.
14. Time Limit to File a Claim: Often within 24–48 hours of the delivery.
15. Menu Availability: Real-time, but sometimes out-of-stock items aren’t updated.
16. Price Differences: Menu prices may be higher than in-store.
17. Customization Limits: Only options shown on the platform can be selected.
18. Account Suspension: Abusive behavior, fraud, or false claims may result in account suspension or banning.